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Category Archives: hospital admin

What Flavor are YOU?


They were sprawled out on the sectional sofa like scattered laundry, mandibles hidden behind $1.29 plastic bags of frozen peas, eyes slitted, bodies immobile.
My two oldest children had a end-of-summer-before-college-begins preemptive assault on wisdom teeth this morning. As this surgeon played the role of the nurse, Jane went to the grocery store to get a […]

Help is NOT Coming


Monday night, I stayed at the Comfort Inn in Shawano, Wisconsin, (Free breakfast, free internet access, btw… in relationship to my posting yesterday.)  A reasonable substitute for my preferred choice when no Hampton Inns are nearby. The Comfort Inn also had an interesting sign next to the third floor elevator and stairwell.
It reads “Rescue Assistance […]

Free Stuff


I like, no, love free stuff.
I’m in Wisconsin and staying at the Hampton Inn in Appleton. I like staying at Hampton Inns because I get free stuff at Hampton Inns.
Well, it’s not free. I pay for it alright, but the stuff just feels free. And that’s all that really matters, how someone feels.
I stay at […]

Collapsing Roadway Bridges Aren’t the Only Bridges in Danger of Falling


In the wake of the a national tragedy, and shame, the collapse of the I-35 Bridge in Minneapolis, our The State newspaper today is pointing out the fact that more than 1,000 South Carolina bridges have the same deficiency rating as the one that came down yesterday in Minnesota. I’m sure this is applicable for many […]

My Patients ARE Customers Too


I read with great interest a recent editorial by Dr. Scott Haig, an Assistant Clinical Professor of Orthopedic Surgery at Columbia University College of Physicians and Surgeons who also is in private practice in the New York City area. The piece appeared in Time online and you can read it here.
I saw a reflection of […]

What do you expect from CMS?


I recently did a keynote presentation for the Ohio State Medical Association and a breakout session on my Risk Based Coding TM algorithm. Between the programs I visited the vendor displays to see what’s new.
OK….. I didn’t do this to “see what’s new.”
I was trolling for “snags.” Since my youngest daughter was little, she’d always […]

Are you a “Rev” or “Non-Rev”?


I was speaking at a practice management seminar today in Ohio and had the opportunity to listen in to a customer service program. The point was about “customers.” A primary care physician, (PCP), has one “customer,” his or her patient. When the patient is referred to a specialist, the specialist now has two customers. The […]

You Might be on YouTube


Day three of my NSA convention found me attending two memorable general sessions. The first was with Dan Burrus, CSP, CPAE. I had heard Dan speak a number of years ago and didn’t want to miss it. So before my Oakstone Teleconference on Physician Documentation at 1pm Eastern, (10am Pacific), I zipped in to […]

Katie Couric’s Access to Care Story… tip of the iceberg


One of my blog readers shared an email he received from Doctors For Medical Liability Reform about Katie Couric’s CBS Evening News broadcast from a maternity ward in Philadelphia, (my Medical School Hometown), days before escalating medical liability concerns contributed to forcing the ward to close it’s doors. The story also goes on to tell […]

Lawyer vs. Doctor/Science vs. Humanities; Why Doctors WIPEOUT!!!


A few months ago I was speaking for a hospital TAP, (trustee, administrator, physician), executive retreat in New Orleans. One outstanding dinner was at Antoine’s but it was the food for thought that still lingers from a conversation with a physician and his wife, Donna. Donna’s a lawyer. This doctor/lawyer discussion was memorable and insightful.
There is an […]